Veelgestelde Vragen

FAQ

Large selection of tours

TripAdvisor #1 Outdoor Activity

5000+ Participants

General

For the regular tours, there are set times/dates and everyone is able to join. The private tours are only for you and your group and you are free to pick the time.

Please come 15 minutes before the designated start time so that we will be ready to start on time.

Yes. You need to make an online reservation before the start of any tour. For regular tours, we have a maximum of 15 participants for bike tours and 20 participants for walking tours. It is very possible that our tours will fill up so if you turn up without booking you may well miss the tour.

You can pay online with credit card, PayPal or via iDeal/bank card. There is also the option to pay with cash or with bank/credit card on-site before the start of the tour. 

Yes. We provide regular tours in Dutch and English. We provide private tours in Dutch, English, German, Spanish, and French.

We would suggest a pair of comfortable shoes. Dress according to the weather forecast. Bringing a poncho or umbrella is always a good idea with the fast-changing weather in Holland. 

Only on our Multicultural Food Tour where you will receive food and drinks comparable to lunch. With the other paid tours we provide a free bottle of water and a ‘Rotterdammertje’ (local candy). With the Free Walking Tour we only provide a ‘Rotterdammertje’.

Walking Tours

The average duration is between 2 to 2,5 hours. 

The average distance is approximately 2,5 kilometers.

We're keen to ensure that the groups are not too large. Therefore, we place a limit of 20 persons for each group. 

We are proud of our city and we want to share our love for Rotterdam with everyone, regardless of your budget.

Yes, the ticket for your group is included in the price. Please note that there is a maximum of 12 persons for one Watertaxi. The price for an extra Watertaxi is €45 incl. VAT.

Bike Tours

The duration of most bike tours is approximately 3 hours. 

The average distance is approximately 10 kilometers. During the bike tours we obviously plan several stops for telling a story or enjoying the view. 

There is a maximum of 15 participants because of safety reasons. We can provide tours for bigger groups with multiple tour guides.

Our bike partner is Zwaan Bikes Rotterdam. This is a professional bike shop. We rent Giant bikes for our tours and these are 3-speed bikes. Additionally you can choose different sizes: small, medium or large.

The theme of the tours is the same, but with the bike tour we see more sights because we can cover more distance. 

Kick Scooter Tour

The duration of most kick scooter tours is approximately 2 hours.

The average distance is approximately 7 kilometers. During the kick scooter tours we obviously plan several stops for telling a story or enjoying the view.

There is a maximum of 20 participants because of safety reasons. We can provide tours for bigger groups with multiple tour guides. 

No, almost everyone can ride a kick scooter. We always take it easy. However, it's not recommended to join a kick scooter for children under the age of 8 years or for elderly persons aged 65 years and over. 

No, we use the kick scooter manually.

Yes, the kick scooter tour can be customized.

- If you begin from the Markthal, Central Station or Hotel New York, but you want to end somewhere else: extra costs €20.

- You don't want to start at Hotel New York, Markthal or Central Station, but you would like to end at the starting point: extra costs €20.

- You don't want to start from Hotel New York, Markthal or Central Station and you also want to end at the different spot than the starting point: extra costs €40. 

All prices include VAT.

Bus Tours

No. You need to bring your own bus. We only provide tour guides for your bus tour. 

The average duration is between 2 and 3 hours. 

Yes. We make at least two stops where the group can get off the bus for sightseeing or take some pictures.

Yes. We provide bus tours in Dutch, English, German, Spanish, and French. 

Food tours

Cancellations and refunds

With a regular tour it's most likely the tour guide has started the tour and may have moved away from the starting point. The tour guide is instructed to begin the tour at the designated time. With a private tour the tour guide will wait for you, but please contact the tour guide to notify them that you will arrive later.

No, we're afraid not. If there are extenuating circumstances for being unable to come (on time), please send us an email. Maybe we can offer you the opportunity to join another tour (on another day).

You can get a full refund when you cancel the tour at least 24 hours before the start of the tour by sending us an email. 

Normally this isn't the case and the tours will go ahead come rain or shine, as there are many rainy days in the Netherlands. The tour may only not go ahead in extreme weather conditions or due to major transportation issues, in which case the tour may be cancelled (highly unlikely). When a tour is cancelled, you will receive a notification by telephone or email.

The regular tours need a minimum of 4 participants. When a tour has not reached this minimum, the tour will be cancelled. You will be informed at least 12 hours before the start of the tour. In this case you will receive a full refund.